NEW ZEALAND'S TECHNOLOGY PARTNER
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Contact Centre

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is a Management Information System that helps you meet the challenges of managing your call centre with advanced Coral ACD capabilities for centralised or distributed sites. It provides all the information required for good real time management as well as for future planning, based on statistical analysis of trends and patterns over a period of time. Composit Contact Pro offers:
  • Web-based historical reports – efficient management tool for call center optimisation utilising the world-leading Business Objects reporting tool
  • Advanced monitor – smart, at a glance decision-making tool providing Supervisors with all the realtime information needed for effectively responding to dynamic changes to traffic and resource allocation
  • Centralized Administration – configuration tool allowing Managers to calibrate statistical information to meet their business goals
As part of the Composit family of products, Composit Contact Pro enables further optimisation of your call centre by introducing a full range of contact centre solutions.
 

Productive agents impact customer satisfaction

By constantly tracking/comparing individual/group productivity and performance, Composit Contact Pro helpsCCP3.jpg Agents stay on top of their game, ensuring customer requests are fulfilled in the shortest time possible, including:
  • Calls handled per hour
  • Call rate per hour
  • Average answer speed
  • Calls received but not answered
  • Call handling time
  • Calls with nonstandard call duration
  • Private calls by Agents
  • Agent status
  • Long talk time alerts
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Customer Services

 

Contact Us

Free Ph. 0800-100-669