Avaya
Avaya enables businesses to achieve superior results by designing, building and managing their communications infrastructure and solutions. For over one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, Avaya's embedded solutions help businesses enhance value, improve productivity and create competitive advantage by allowing people to be more productive and create more intelligent processes that satisfy customers. avaya.com For businesses large and small, Avaya is a world leader in secure, reliable IP telephony systems, communications applications and full life-cycle services. Driving the convergence of embedded voice and data communications with business applications, Avaya is distinguished by its combination of comprehensive, world-class products and services. Avaya helps customers across the globe leverage existing and new networks to achieve superior business results.
Messaging Applications
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. Avaya IP Office offers several messaging applications.
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Customer service — Help ensure that business-critical calls get through and reach the right person, extension or department, every time.
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Efficiency and productivity — Handle calls quickly during peak calling periods and streamline call routing. Screen calls, so users can see who is calling withoutinterrupting important tasks.
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Keep growing — Start basic and expand with additional capacity and applications when and if you need them.
Mobile Twinning
Allows an external telephone such as mobile phone/home phone or soft phone to ring simultaneously with calls that come into your office phone.
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Keep employees in touch even when they're away from their desk
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Offers ONE number approach for easy contact anywhere anytime
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Reduce costs by leveraging your existing mobile infrastructure
Contact Center
Avaya enables intelligent communications with Computer Telephony Integration (CTI) and Multi-channel solutions that are flexible and robust enough to respond to your ever-changing environment. Now, with innovative contact center, new VoIP agent and office telephony solutions, you can face the future armed with CTI and multi-channel applications that will help you improve efficiency, retain and attract customers, and make the most of existing resources.
Avaya Contact Center software provides functionality that can easily and quickly adapt to business dynamics without requiring a large budget and IT staff, and provides multi-channel and agent performance enhancement capabilities that translate into real results for your contact center:
